The only thing missing is you!

We need a superstar Operations Manager to help us continue to grow!

About Two Maids

Founded in 2003, Two Maids and A Mop has been named the fastest growing cleaning company in America. Two Maids & A Mop of Woodstock is a multi-award winning, locally owned and operated residential cleaning franchise. We opened in Woodstock in March 2019 and are rapidly growing across Cherokee County!

So, what does an Operations Manager do?

You’ll be responsible for ensuring that the entire operation runs smoothly and efficiently by interacting with customers, supervising a team of Professional House Cleaners (PHC’s), handling sales, and maintaining office operations.

We are dreaming about you, our perfect candidate!

You understand what it’s like to manage a small team of blue-collar employees and the opportunities and challenges that come with it. You thrive on making, fostering, and growing relationships with team members while being able to lead them. You are able to build and grow a positive company culture that strengthens engagement.

Our customers are typically busy families who come to us with high expectations of excellence. You will have the charisma, tenacity, empathy, and even quirkiness that puts a smile on their faces when they hear your voice. In short, you’re someone that people like and they believe can get things done.

Additionally, you will sell our residential cleaning services to potential customers. Don’t worry, it’s easy to sell the Two Maids Pay for Performance Plan. It’s our big competitive advantage.

Overall, you also have stellar communications skills whether verbal, written, or unspoken. Most or all of your customer interaction, after you get warmed up, will be unsupervised and unfiltered. The way you represent us in writing, in person, and in action will leave a lasting impression.

Finally, you're looking for a place where you can constantly learn, create lasting relationships (and friendships) and contribute to a winning team.

The ideal candidate will have the following qualities:

Customer Focus – our customers are our top priority! Two Maids & A Mop is a customer service company that just happens to clean houses.
Strong leadership & people skills – you will be managing an office and team of employees that will look to you for clear direction, motivation, and support.
Sales mindset – naturally comfortable selling our residential cleaning services to potential customers.
Communication skills – you will be the central point of contact for both employees and customers, you should be able to engage at all levels and with various personalities.
Can do attitude – our days are fast-paced and many times full of surprises, you need to have great time management skills, be very organized, have a high-level of integrity and work ethic, and be a self-starter who does not need to be micro-managed.

Does this sound just like you so far? Okay, good! Read on.

Things you’ll do a lot of:

Conduct Daily Staff Meetings to educate and motivate your team.
Ensure that the schedule is up to date and there is enough work scheduled.
Track and prepare payroll.
Maintain your team and reduce turnover by recruiting, selecting, and training the best qualified candidates.
Monitor and improve employee productivity via coaching, counseling, and disciplinary actions.
Conduct regular quality checks after the PHC’s are done cleaning a home.
Ensure that we are always stocked up with supplies.
Effectively communicate both internally with your team and externally with our customers & vendors.
Implement an organized filing system.

In concert with the business owners:

Design and implement office policies and the measure against them and make any necessary adjustments.
Meet financial objective by preparing an annual budget, analyzing cash flow, investigating variances, and initiating corrective actions.
Keep the owners informed through review and analysis of special reports and also identify any important information or trends.
Contribute to the overall team by working together with all PHCs to achieve goals.

Other things you’ll also do:

Step in when employees call out. We never want to leave a customer hanging so if we are low on staffing you will need to step in and act as a PHC.
Ensure that the office is kept tidy and organized.
Attend local networking and community events to help grow the business.

What is required for the role:

Be available Monday-Friday 7:30AM - 5:00 PM. No nights and no weekends. We believe in having family time.
Provide your own dependable transportation, with valid insurance.
Be able to pass a nationwide criminal background check and drug screen.
At least 1 year of prior management experience.
High School diploma or equivalent.

The icing on the cake:

Experience in the hospitality or residential cleaning industry

Sometimes, it is all fun and games

Our employees are our #1 asset. We celebrate our accomplishments through appreciation breakfasts / lunches and quarterly team events. We invest in regular ongoing training of our employees. And most importantly, we pride ourselves as a company with excellent camaraderie.

What do we bring to the table?

This is a full-time permanent position. This position is perfect for anyone that is ready to get paid for their hard work!

We offer:

Paid training
Mileage reimbursement
Performance bonuses
Quarterly team events
Pay for Performance incentive plan
Paid Time Off (PTO)
Supplemental benefits

We believe that hard work and top performance deserve recognition, and our company provides a culture where it's possible to have fun, work hard, and feel appreciated.

If you did a happy dance or got joyful goosebumps while reading this posting, it’s time to apply!

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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone’s role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.

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