Office & Operations Manager
Full Time • Westfield
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
Location: Westfield, NJ
Reports to: General Manager
Supervises: Staff of Professional House Cleaners (PHC’s)
Reports to: General Manager
Supervises: Staff of Professional House Cleaners (PHC’s)
Are you a proactive, organized, and tech-savvy professional looking to make a meaningful impact in a growing small business? We’re seeking an Office Manager to help lead our residential cleaning company to the next level by managing daily operations, supporting our team, and delivering exceptional customer service.
About the Role:
As Office Manager, you’ll work closely with the business owner to oversee a team of 10 Professional House Cleaners. You’ll use user-friendly technology and tools to manage client communications, scheduling, and team coordination. Your leadership will help build a collaborative, high-performing team culture focused on customer satisfaction, retention, and sustainable growth.
Key Responsibilities:
- Manage daily operations including scheduling, dispatching, and team support
- Communicate with clients and leads via phone, email, and scheduling software
- Monitor service quality and resolve client concerns promptly
- Track performance metrics to support customer acquisition and retention
- Support hiring, onboarding, and performance management of staff
- Manage inventory for cleaning supplies, implement and improve systems to enhance operational efficiency
Job Requirements:
- 18 years of age or older
- Available Monday–Friday, 7:30 AM – 5:00 PM
- Reliable vehicle, valid driver’s license, and minimum liability car insurance
- Comfortable using computers and software (Microsoft Word, Outlook, scheduling tools)
- Basic math skills
- Fluent in speaking, reading, and writing English
- Experience leading a team
- Fluency in Spanish is a big plus!
Education & Experience:
- High school diploma (required)
- Some college or college degree (a plus)
- 1+ years of experience managing small business operations
- Background in hospitality, sales, or customer service (a strong plus)
Compensation:
This is a salaried position with a base salary of $45,760 per year (equivalent to $20.00 per hour), plus bonus potential based on performance.
We reward results and impact over seniority—your contributions matter here.
We reward results and impact over seniority—your contributions matter here.
Why Work With Us?
- No Nights, No Weekends, & No Holidays!
- Be part of a supportive, people-first team (Great Place to Work!)
- Help shape a local, growing business and make a real impact
- Use modern tools to streamline work and improve customer experience
- Opportunity to grow professionally in a dynamic environment
Company's website: www.twomaidscleaning.com/westfield
Compensation: $45,760.00 per year
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At Two Maids, we search for creative ways to make life better and brighter. We cultivate an uplifting company culture, where every idea is heard, and every employee feels cared for and supported. We nurture and encourage our team, and everyone’s role, regardless of their position, is to serve our customers. We build strong relationships and give back to our communities. Everything we do, from cleaning homes to mentoring each member of our workforce, is designed to empower people and enrich lives. This approach and our heart to serve is what separates us from every other home cleaning company in the industry.
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MON-FRI schedule
(No weekends)
Flexible hours
Opportunity for upwards growth
(Into jobs of increased responsibility/pay)
Two Maids is The Company That Cares
Family atmosphere / Team environment